These conditions of sale, unless otherwise agreed in writing between the parties, regulate the purchase contracts between the seller and the buyer concerning the products marketed by the company RAF BRAND SRLS - VIA GARIBALDI, 216 - 81030 - TEVEROLA (CE) -PI 04228010619
- Website information content and copyright
- User account
- Limitation of Liability
- Right of withdrawal
- Refund procedure
- Damaged products
- Obligations of the buyer
- Proof of purchase
- How to collect the products
1) Content of the website information and copyright
The user undertakes not to reproduce, distribute, sell, market, resell or exploit the content of the website for commercial purposes.
You agree not to interfere with or interrupt the website services, website security systems or website content. Before placing your order it is advisable to check the specifications and compatibility of the individual products and if in doubt contact us.
The administrators of Raf brand srls are constantly working to maintain the accuracy of the information displayed on the website. However, the site does not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free.
Please note that photographs are provided for informational purposes only and may display some product accessories that may not be included in the standard retail package.
2) User account
The use of the Site or some sections of the Site requires the creation of a user account.
If you use this site, you are responsible for maintaining the confidentiality of your account and password; agrees to take responsibility for all activities that occur on his account or password. If you suspect that your account security has been breached, please notify the site administrator as soon as possible.
Raf brand srls. is not responsible for any damages that may occur from the unauthorized use of your user account.
All published product prices are expressed in Euros and do not include any taxes, duties and taxes applicable in the country of destination of the products, where this is different from Italy, which will be charged to the customer.
Raf brand srls. reserves the right to change the price of the products, at any time, without notice, it being understood that the price charged to the user will be the one indicated on the site at the time the order is placed and that any changes will not be taken into account ( increase or decrease) subsequent to the transmission of the same, except for increases imposed by law in relation to taxes, fees and duties.
4) Limitation of Liability
In any case, the site and the company that manages the website will not be held responsible in any way for any direct, indirect, incidental, special, consequential or punitive damages for the use of this site or any other website with hypertext links. including, without limitation, replacement costs, business interruptions, loss of data or damage resulting from the use or reliance of the information present.
Any information or news provided on this site, in particular any information or news relating to health conditions, medical and/or preventive treatments, drugs, diseases or disorders is presented purely as an indication and general and with the sole informative objective to guide the user to a correct and conscious choice.
The information on the site is a faithful reproduction of what was communicated by the suppliers/distributors of the product and must in no way replace the direct relationship between the health professional and the patient; Raf brand srls reports on its technical data sheets the official data available on the producers' websites and, therefore, assumes no responsibility for the contents and their accuracy.The use of the products and the assumption of the same is therefore under the sole responsibility of the customer.
Raf brand srls is not responsible for any inconsistencies regarding the characteristics shown on the labels of individual products, even if they are linked to incorrect translations from the mother tongue of the country of production of the goods.
This site does not provide medical advice and does not in any way replace the advice of the attending physician.
In the presence of pathologies, it is necessary to consult your doctor before purchasing and/or using and/or taking the products purchased on the site. To this end, it is the customer's responsibility to carefully check the label of the purchased products (when reported by the manufacturer) for the possible presence of allergens and to verify their compatibility with their health conditions.
5) Right of withdrawal
The current legislation provides in favor of the consumer the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product and to obtain reimbursement of the expenses incurred. The right of withdrawal does not apply to sealed goods that do not lend themselves to being returned for hygienic reasons or related to health protection that have been opened after delivery.
The Customer is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the products, i.e .:
- in the absence of the original packaging.
- in the absence of integral elements of the product (accessories, cables, instruction manuals, etc.).
- In case of prolonged use incompatible with the aforementioned handling.
5.1 Methods of reimbursement
The Customer has a period of 14 (fourteen) days to withdraw from the day of receipt of the goods. To obtain a refund, the customer must ship the purchased product to the following address:
Raf brand srls at Elogy srl
Operational Headquarters Via degli Orti Variani, 53 00182 - Rome
Shipping costs are charged to the sender.
Once the package has been sent, it is necessary to fill in the electronic form by correctly entering all the required data.
Attention:In the form it is necessary to attach a photo of the bulletin of your return shipment . The refund will be made only if the correct data is sent and if the photo of the bulletin is legible.
If you are not aware of all the data to be entered, such as the order ID (in any case identified by the SDA shipment REF or by the GLS DDT number obtained from the tracking on the GLS website, Bartolini or other courier used for shipping) , it is possible contact our customer support via EMAIL or Whatsapp.
The refund is made only by bank transfer which is made within 14 days of receipt of the duly completed request.
In case of missing and/or incorrect data, Raf brand srls is not required to refund within the aforementioned terms.
6) Damaged products
In case of receipt of damaged goods, the customer must communicate the problem found within and no later than 14 days by sending an email to firstname.lastname@example.org, mentioning in the subject of the email"damaged items and the reference order number".
If you receive a damaged item, you must keep the original box and packaging, taking care to photograph the damaged items correctly.
If a damaged package is received by the courier, the customer must sign with reserve, or refuse the package by communicating the problem encountered to email@example.com.
7) Obligations of the buyer
The buyer, emphasizing the terms and conditions of sale, undertakes to:
- pay through one of the payment services indicated by the manager;
- be available, in accordance with the courier's terms, for the receipt of the ordered products;
- not to provide false reviews and false experiences in the use of the products, whether it is the operator's site or third-party sites not directly managed by the company.
In particular, please note that in the event of non-receipt of goods sent cash on delivery, Raf brand srls may claim against the defaulting customer for the recovery of the costs incurred for the unsuccessful shipment.
8) Proof of purchase
The current legislation provides that mail order sales are not subject to the obligation to issue an invoice or receipt.
For all cases in which it is necessary to show proof of purchase (for example for replacements under warranty), the courier coupon is valid and must be properly kept.
9) How to collect the products
Proceeding with the order, the customer gives a mandate to our affiliated couriers to collect the product from our warehouses for his name and account, and in case of cash on delivery, to provide for the delivery of the money.